If you are having issues logging in or making a payment, please try the following steps:
- For login queries, please check your password and username. If you have attempted a password reset and you didn’t receive a link, please review the email address used and check your spam folder. Emails from our website come from [email protected]
- Clear your cache and cookies settings within your browser.
- Try an alternative browser. We generally recommend using Google Chrome.
If you’ve exhausted the options above and you’re still having issues, then please do not hesitate to get in touch.
Should you see a message requesting you sign up to Vinco+ to watch a stream and you’ve already purchased a membership, please check that you’ve logged in with the same username/email address used when you subscribed.